Welcome to Pro Hobbies! These Terms of Service (“Terms”) explain how we operate and what you agree to when using our website (the “Site”) or shopping with us. By visiting our Site, placing an order, or otherwise engaging with Pro Hobbies (“we,” “us,” “our”), you agree to be bound by these Terms. If you don’t agree, please don’t use our Site or purchase from us.

Company Information

Pro Hobbies is an Australian hobby retailer providing quality hobby products, parts, and accessories. Our website is powered by Shopify, which provides the e-commerce platform we use to serve our customers.

Recommended Ages

Certain products come with age recommendations or restrictions. This can include, but is not limited to, items such as spray paints, aerosol cans, and modelling knives. It is the customer’s responsibility to check the product packaging and ensure they meet any age or safety requirements before purchase or use.

Orders & Payments

• We reserve the right to refuse or cancel any order at our discretion, including suspected fraudulent or bulk
  reseller “Scalper” activity.
• Orders may be limited per customer, household, or account.
• You agree to provide accurate, current, and complete billing and account details. If your details are out of date or incorrect, we may not be able to complete your order.
• All prices are in Australian dollars (AUD) and may change without notice.

Products & Availability

• Some products may only be available online and may have limited quantities.
• We do our best to display colours and images accurately, but we can’t guarantee your screen will show them exactly.
• We may limit sales by location or cancel orders where products cannot legally be supplied.
• To make sure everyone in our community gets a fair chance at securing limited items, pre-sale and special release products are limited to one per customer (unless otherwise stated). This helps prevent bulk buying and keeps these exciting releases accessible to as many fans as possible.
• Product descriptions and availability may change at any time without notice.

Shipping & Delivery

Shipping times and costs are shown at checkout. Delivery estimates are provided as a guide only and are not
guaranteed.

Risk passes to you once your order has been dispatched.

International customers are responsible for any duties, taxes, or import restrictions.

Returns & Refunds

Returns are handled in line with the Australian Consumer Law (ACL). For more information visit - http://www.consumerlaw.gov.au

Change-of-mind returns may be accepted at our discretion and could incur a restocking fee. See our Refund Policy for full details.

Site Content & Accuracy

Information on our Site is for general guidance only. While we aim to keep it accurate, we can’t guarantee everything will always be up-to-date or error-free.

We reserve the right to correct errors or update information at any time without notice, even after an order has been placed.

Third-Party Tools & Links

Our Site may include links to third-party services (e.g., payment providers). We don’t control or endorse them, and you use them at your own risk.

Any issues with third-party services should be taken up with the provider directly.

Reviews, Feedback & Submissions

By submitting reviews, photos, or other content (“User Content”), you give Pro Hobbies permission to use them in
connection with our business.

We may edit, remove, or decline to publish User Content that is offensive, misleading, or unlawful.

You are responsible for ensuring your submissions don’t violate the rights of others.

Prohibited Use

You may not use our Site or products for anything unlawful or harmful, including but not limited to:

• Violating intellectual property rights.
• Spreading malware or spam.
• Harassing, abusing, or discriminating against others.
• Misleading others with false information.

We may suspend or terminate your account if you breach these conditions.

Warranties & Liability

Unless required by law, all products and services are provided “as is” without additional warranties. Please refer to our Warranty page for more information.

We don’t guarantee uninterrupted or error-free use of the Site.

To the fullest extent permitted by law, Pro Hobbies is not liable for any damages (direct or indirect) arising from your use of our Site or products.

Our total liability will not exceed the amount you paid for the product in question.

Indemnity

You agree to indemnify and hold Pro Hobbies, our staff, and partners harmless against any claims or costs arising from your misuse of our Site, products, or breach of these Terms.

Termination

We may suspend or terminate your access to our Site or services at any time if you breach these Terms or act in a way that harms our business or community.

Governing Law

These Terms are governed by the laws of Australia. Any disputes will be resolved in accordance with Australian law.

Updates to These Terms

We may update these Terms from time to time. The latest version will always be available on this page. By continuing to shop with us, you agree to any changes.

Contact Us

If you have any questions about these Terms, please contact us at sales@prohobbies.com.au