Privacy Policy

By accessing and using this website (www.prohobbies.com.au) and purchasing products from Pro Hobbies (“we,” “us,” “our”), you (“the customer,” “you”) agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of our website, including browsers, customers, and contributors of content, as well as all purchases made through our online store. Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Your web browser, IP address, time zone, and cookies installed on your device;
  • The individual web pages or products that you view;
  • What websites or search terms referred you to the Site;
  • How you interact with the Site.

We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – data files placed on your device, often including an anonymous unique identifier. For more info or to disable cookies, visit: www.allaboutcookies.org.
  • Log files – track actions occurring on
    the Site, and collect data such as IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels – electronic files used to record browsing behaviour and interactions with the Site.
  • Advertising & Retargeting pixels –
    including those from Facebook, Google, and similar platforms, to deliver personalised marketing.

Additionally, when you make or attempt to make a purchase, we collect information including:

  • Your name, billing address, shipping address, payment details (credit card, PayPal, Shop Pay, Afterpay, or other accepted payment methods), email address, and phone number. We call this “Order Information.”

We may also collect information provided offline (e.g., event sign-ups, promotional competitions) or via purchased marketing lists where legally permitted.

When we talk about “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use your information to:

  • Fulfil orders (including payment processing, shipping, invoices, confirmations);
  • Communicate with you (order updates, marketing by email/SMS if opted-in);
  • Screen for potential fraud or security risks;
  • Personalise your experience and recommend products;
  • Improve and optimise our Site (analytics, advertising performance);
  • Deliver targeted advertising and promotions based on your browsing and purchasing history.

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate our business and Site:

  • Shopify powers our online store (Shopify’s privacy policy: here).
  • Google Analytics helps us understand site usage (Google’s policy: here). Opt-out: here.
  • Advertising partners (e.g., Facebook, Google Ads, Bing Ads) for targeted marketing.

We may also share information to:

  • Comply with laws or regulations;
  • Respond to subpoenas, search warrants, or lawful requests;
  • Protect our legal rights.

Behavioural Advertising

We use your information to provide relevant ads and marketing. Learn more at the Network Advertising Initiative’s page: NAI Guide.

You can opt-out here:

Do Not Track

Please note: we do not alter our Site’s data collection and use practices when receiving a Do Not Track signal from a browser.

Your Rights

If you are an AU resident:

The Privacy Act 1988 regulates the way individuals’ personal information is handled.

As an individual, the Privacy Act gives you greater control over the way that your personal information is handled. The Privacy Act allows you to:

  • Know why your personal information is being collected, how it will be used and who it will be disclosed to
  • Ask for your personal information that is incorrect to be corrected

If you are an EU/UK resident, you
have rights to:

  • Access,correct, update, or delete personal information we hold about you.
  • Object to processing or request data portability.

For countries not listed, please consult the applicable legislation in your jurisdiction

If you wish to exercise these rights, contact us at sales@prohobbies.com.au.

Please note: your information will be transferred outside Europe, including to Australia, Canada, and the United States.

Data Retention

When you place an order, subscribe to our mailing list, or engage with our advertising.

Any personal information we collect is stored securely, protected by password-controlled systems, and accessible only to authorised staff. We retain customer data only as long as necessary to provide services, meet legal obligations, and maintain accurate business records.

All handling of personal information complies with the Privacy Act 1988 (Cth). This means your data is managed lawfully, fairly, and transparently. We will never sell your information to third parties, and you have the right to request access to or correction of your personal data at any time.

Changes

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be published here with a revised “last updated” date.

Contact Us

For questions, complaints, or further information about our privacy practices, please contact:

Pro Hobbies
Attn: Privacy Compliance Officer
Address: 175 Jackson Rd, Sunnybank Hills QLD 4109, Australia
Email: sales@prohobbies.com.au